Sun Country Airlines operates out of Terminal B at Newark Liberty International Airport (EWR), connecting passengers to domestic and select international destinations across North America. Known for its value-focused approach, Sun Country Airlines EWR Terminal aims to streamline the travel experience with essential services and modern amenities, which are accessible throughout Terminal B. This guide provides a comprehensive overview of what passengers can expect when flying Sun Country from EWR, from check-in and security to terminal amenities and transportation options.

1. Location and Check-In Services

• Terminal Overview: Sun Country Airlines is based in Terminal B, one of the primary terminals at EWR designed to handle both domestic and international traffic. Terminal B is known for its modern facilities, convenient layout, and a range of passenger services.
• Check-In Options: Sun Country offers several check-in options to suit travelers’ needs:
  • Online Check-In: Passengers can check in online up to 24 hours before departure through the Sun Country website. This option allows passengers to skip check-in lines by printing their boarding passes at home or saving them to their mobile devices.
  • Airport Check-In Counters: For those who prefer in-person check-in or need to check bags, Sun Country’s counters are conveniently located within Terminal B. Staff at these counters assist with ticket purchases, baggage check, and special requests.
  • Self-Service Kiosks: Sun Country also provides self-service kiosks for quick check-ins, ideal for those traveling with carry-on bags only or looking to save time.

2. Security Screening

• Security Checkpoints: Terminal B is equipped with multiple security lanes, including standard TSA lines and TSA PreCheck lanes. Passengers who are TSA PreCheck members can access an expedited screening process that allows them to pass through security more quickly.
• Arriving Early: For a smooth experience, it is generally recommended that travelers arrive at the airport two hours before domestic flights and three hours before international flights. This ensures ample time to complete check-in, pass through security, and reach the boarding gate.

3. Baggage Policies and Assistance

• Baggage Allowances: Sun Country has specific baggage policies depending on the fare type:
  • Personal Item: All passengers can bring one personal item, like a small backpack or purse, which must fit under the seat in front.
  • Carry-On and Checked Baggage: Carry-on and checked bags are subject to additional fees, which vary by destination and weight. It’s beneficial to review these fees in advance on the Sun Country website.
• Baggage Drop-Off: Checked bags can be dropped off at the Sun Country counters in Terminal B. Travelers should ensure their bags meet size and weight restrictions to avoid additional charges.
• Lost or Delayed Baggage: In cases of lost or delayed baggage, passengers can contact Sun Country’s baggage service desk located within Terminal B. Claims for lost items can also be filed through the Sun Country website or customer service line.

4. Terminal Amenities and Facilities

• Dining Options: Terminal B offers a diverse selection of dining options, from quick-service cafes to full-service restaurants. Travelers can enjoy fresh coffee, grab a quick snack, or have a sit-down meal before their flight. Options include coffee shops, fast food, and a variety of cuisines to suit all tastes.
• Shopping Opportunities: Sun Country passengers can explore a range of shops in Terminal B, including travel essentials stores, bookstores, souvenir shops, and duty-free options for international travelers. Whether looking for last-minute travel items or gifts, Terminal B’s retail offerings make shopping easy and accessible.
• Wi-Fi and Charging Stations: Complimentary Wi-Fi is available throughout Terminal B, allowing passengers to stay connected. Additionally, charging stations are placed near seating areas and boarding gates, making it convenient to keep devices powered while waiting.
• Lounges: While Sun Country does not operate its own lounge at EWR, Terminal B offers access to several independent lounges. These lounges provide a comfortable environment with amenities such as snacks, beverages, and business facilities, and can be accessed with a day pass or certain memberships.

5. Customer Service and Assistance

• Sun Country Customer Service Desk: Sun Country’s customer service desk is located near the check-in counters, where passengers can receive assistance with bookings, changes, and other travel inquiries. Friendly and knowledgeable staff are on hand to answer questions and help resolve any issues.
• Bilingual Support: The Sun Country desk has bilingual staff who speak both English and Spanish, making it easier for passengers from diverse backgrounds to communicate their needs.

6. Accessibility and Special Assistance

• ADA Compliance: Terminal B is fully ADA-compliant, equipped with ramps, elevators, accessible restrooms, and designated seating areas for passengers with disabilities or limited mobility.
• Wheelchair Assistance: Passengers requiring wheelchair assistance or other special support can request this during booking or by contacting Sun Country at least 48 hours before their departure time.
• Additional Accessibility Services: Service animal relief areas, accessible parking, and assistance for the hearing and visually impaired are also available, ensuring all passengers have a comfortable and safe travel experience.

7. Parking and Ground Transportation

• Parking Options: Newark Airport offers a variety of parking options, including short-term parking, daily parking, and economy lots. These options are linked to the terminals via shuttles or connected walkways, making it easy for travelers to reach Terminal B.
• Ride-Sharing and Taxis: Rideshare pickups, taxis, and shuttle services are available outside of Terminal B, providing convenient access to New York City, nearby hotels, and surrounding areas.
• Public Transportation: EWR’s Terminal B connects to NJ Transit and Amtrak trains, which offer direct links to New York City, Philadelphia, and other regional destinations. Travelers can use the airport’s AirTrain service to reach the train station quickly.

8. Nearby Accommodations

• For passengers with layovers or unexpected delays, there are multiple nearby hotel options. Many of these hotels provide complimentary shuttle services to and from the airport, making it easy to secure overnight accommodation if needed.

9. Travel Tips for Sun Country Passengers at EWR

• Stay Updated on Flight Status: Delays and cancellations can occur due to weather or air traffic. Passengers should monitor their flight status regularly through the Sun Country website or mobile app.
• Use the Sun Country Mobile App: The Sun Country app provides features like mobile check-in, boarding passes, and real-time flight updates. The app is a useful tool for staying organized and informed.
• Pack for TSA Requirements: Ensure compliance with TSA guidelines by packing liquids in a quart-sized bag and removing laptops for separate screening. These steps can help streamline the security process.
• Arrive Early for Check-In: Allowing extra time at the airport helps avoid stress, especially during peak travel times. Arriving early ensures a smooth check-in, security, and boarding experience.

10. Contact Information and Operating Hours

• Sun Country EWR Office: Sun Country’s office and check-in counters are located within Terminal B at Newark Airport. To confirm operating hours or check specific requirements, passengers can contact Sun Country customer service directly or visit the airline’s website for additional information.

Conclusion

Flying with Sun Country from Newark’s Terminal B offers a balanced travel experience, supported by modern facilities and attentive customer service. With amenities like diverse dining options, complimentary Wi-Fi, and convenient ground transportation links, Terminal B provides all essential comforts for a smooth journey. By taking advantage of early check-in, familiarizing themselves with terminal amenities, and planning ahead for security, Sun Country passengers can enjoy a streamlined, pleasant travel experience at EWR. For any additional questions or specific requests, the Sun Country team at Newark is ready to assist, ensuring every traveler’s needs are met from check-in to departure.